Refund policy

Return & Refund Policy

At SKY RUGS, every rug is handcrafted with care using 100% New Zealand wool. Because of the artisan and made-to-order nature of our products, we have a specific return policy outlined below. Please read it carefully before placing your order.

Made-to-Order Items All SKY RUGS products are handcrafted and made to order. As such, made-to-order rugs are non-returnable and non-refundable unless the item arrives damaged, defective, or significantly different from what was ordered.

Ready-to-Ship Items For any ready-to-ship items, you have 14 days from the date of delivery to request a return. To be eligible:

  • The item must be unused, in its original condition, and in original packaging.
  • You must provide proof of purchase.

Damaged, Defective, or Incorrect Items — Our Promise to You We take full responsibility if your order arrives damaged, defective, or different from what you ordered. Here's how we handle it:

  1. Notify us within 48 hours of delivery with photos/videos of the product and your order details via:

    • 📱 WhatsApp: +91 99450 21719 (Business)
    • 📧 Email: vkmast01@gmail.com

  2. We review your case — Once we receive and verify the details, our team will assess the issue promptly.

  3. We send you a replacement — If the claim is approved, we will dispatch a new product to you at no additional cost.

  4. No return required — You do not need to send the original item back. You are welcome to keep it, donate it, or gift it to someone in need. We believe in making things right without adding inconvenience to our customers.

International Orders (US, UK & Other Markets) For all international customers, our no-return policy applies fully. We resolve all eligible claims remotely via photo/video review and dispatch replacements where approved. There is no requirement to ship the product back to India.

Non-Returnable Items The following cannot be returned under any circumstances:

  • Made-to-order and custom rugs (unless damaged/defective)
  • Sale items and promotional purchases
  • Gift cards

Exchanges We do not offer direct exchanges. For eligible issues, we will send a replacement after verification. For other requests, please place a new order.

European Union — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. The item must be unused, in its original condition and packaging, with proof of purchase. Please contact us via WhatsApp or email to initiate the process.

Refunds Refunds are issued only in cases where a replacement is not feasible. Once approved, refunds are processed to your original payment method within 10 business days. Bank processing times may vary.

If 15 business days have passed since your refund was approved and you haven't received it, please contact us.

Contact Us

 📱 WhatsApp (Business): +91 99450 21719 📧 Email: vkmast01@gmail.com 📍 Shiv Ram Global Carpet / SKY RUGS India,

 First Floor, Building No. 80, Naraur Road, Khamaria, Bhadohi, Uttar Pradesh, India